Shipping policy

1. PROCESSING TIME

Orders are processed within 1-3 business day(s) excluding weekends and public holidays. Once orders are processed, orders are delivered within 7-10 days. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

2. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

3. RETURNS

Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, contact jaysjewelryllc@gmail.com

4. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.

5. DAMAGED ORDERS

JAYS JEWELRY is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us immediately so that we may assist you in rectifying your issue.

 6. SHIPPING RESTRICTIONS

• Orders cannot be shipped to P.O. boxes.